Return Policy

Roses & Whiskers Return & Refund Policy

At Roses & Whiskers, we take pride in baking the best gluten free treats in the Charlotte area. Because our cookie sandwiches, brookies and other baked goods are perishable, we do not accept physical returns or exchanges once an order has been picked up.

However, as a small business, we want you to love what you ordered! We will always do what we can to make it right if we’ve made a mistake.

When to Contact Us

If there is an issue with your order, please contact us at rebecca@rosesandwhiskers.com within 24 hours of your order pickup.

What Qualifies for a Resolution? 

We are happy to offer a refund, store credit or a replacement at a future pickup for the following issues:

  • Order Errors: You received the wrong item (e.g., you ordered Funfetti but received Lemon Sugar) or an item was missing from your box.

  • Quality Defects: The item was genuinely defective, damaged or not up to our usual baking standards.

Please note: Taste is highly subjective. We do not offer refunds if you simply did not care for a specific flavor or if you forgot to pick up your order during your designated time slot.

How to Request Help

When reaching out, please include:

  1. Your name and order number.
  2. A brief description of the issue.

  3. A clear photo of the item(s) in question. (In some cases of quality defects, we may ask you to return the uneaten portion to us so we can figure out what went wrong in the kitchen.)

How We Make It Right

Depending on the situation, we will work with you to find the best solution. We may issue a refund to your original payment method, provide store credit for your next online order, or have a fresh replacement waiting for you at your next pickup!