Shipping policy

Last updated: November 8, 2026

Thank you for shopping with Roses & Whiskers. This policy explains how we ship your order, what it costs, and what to expect after you buy. Please note that Roses & Whiskers does NOT currently offer shipping. We are only fulfilling orders for local pickup around Charlotte, NC. Custom orders can request local delivery (fees apply).

Order Processing

Except as otherwise stated on our website, orders will be processed as soon as possible.

You'll receive a confirmation email with tracking as soon as your order is ready for pickup, if the pickup method supports it.

Shipping & Pickup Methods & Delivery Times

At this time, Roses & Whiskers does not ship its products via third-party carriers. Available pickup methods and estimated order fulfillment times are shown at checkout. Pickup times are estimates, not guarantees, and correspond to the date you select at checkout. They may be affected by carrier delays, weather, or other events outside our control.

Shipping & Pickup costs

Shipping is not currently offered. Orders picked up at Roses & Whiskers official pickup locations are offered free local pickup. For custom orders coordinated with our sales team, delivery charges are calculated at checkout based on your destination.

Order Tracking

Once your order is confirmed, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently do NOT ship our products. Orders can be picked up for free from one of our listed pickup locations.

International orders will not be honored and any order placed internationally will be cancelled. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please check your pickup location at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order is prepared, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at rebecca@rosesandwhiskers.com or use the contact details in our contact information policy.